One coordinator runs three times the closings
A single coordinator was the ceiling on how many deals the brokerage could close. We raised the ceiling without raising headcount.
Every deal carried dozens of deadlines, documents, and follow-ups, all tracked by hand. The single coordinator was the ceiling on how many deals the brokerage could close, and a dropped task meant a delayed or dead closing.
We learned the closing process step by step, then built an assistant that tracks every transaction's milestones, chases the missing documents from the right party automatically, and surfaces only the exceptions that need a human. The coordinator stopped being a human checklist and started handling only the problems that need a person.
A six-week build, embedded with the coordinator, evolving the rules as edge cases surfaced.
The brokerage roughly tripled the closings one coordinator could carry, with fewer slips. Growth no longer meant another back-office hire. Headcount avoided, capability unlocked.
